FAQ
Frequently Asked Questions
1. What products do you sell?
We offer a wide range of high-quality lighting solutions, including LED lights, smart lighting, and decorative fixtures for both residential and commercial spaces.
2. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs will vary depending on your location and the size of your order.
3. How can I track my order?
Once your order has shipped, we will send you a tracking number. You can track your order directly from the tracking page on our website.
4. What is your return policy?
We accept returns within 30 days of purchase for items that are unused and in original packaging. Please visit our return policy page for more details.
5. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to our customer support team via the contact form on our website or by emailing us at support@illumenaire.com.
6. How long does delivery take?
Delivery times vary depending on your location. In general, domestic orders take 5-7 business days, and international orders may take 10-15 business days.
7. Can I change my order after it's placed?
If your order hasn't shipped yet, we can help you make changes. Please contact our support team as soon as possible for assistance.
8. How do I cancel my order?
To cancel your order, please reach out to our customer support team immediately. Cancellations are only possible before the order has been processed or shipped.
9. Do you offer gift cards?
Yes, we offer gift cards that can be used to shop on our website. Please check out our gift card page for more details.
10. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other payment options depending on your location.
11. Do you offer wholesale or bulk discounts?
Yes, we offer bulk discounts for large orders. Please contact our sales team for more information on wholesale pricing.
12. Are your products covered by warranty?
Yes, all of our products come with a manufacturer's warranty. Please visit our warranty page for specific details on each product.
13. How can I leave a product review?
We encourage customers to leave reviews on product pages. Simply visit the product you purchased and scroll to the reviews section to submit your feedback.
14. Can I return an item if I changed my mind?
We accept returns for change of mind within 30 days, as long as the item is in new and unused condition. Please refer to our return policy for more details.
15. Do you have a store location?
We are an online-only store, but you can contact us directly for any product inquiries. Our customer support team is here to assist you!
16. Do you offer any discounts or promotions?
Yes, we run occasional promotions and discounts. Be sure to subscribe to our newsletter to stay updated on the latest offers.
17. Can I modify my shipping address after placing my order?
We can assist you in changing the shipping address if the order hasn't been shipped yet. Please contact our support team immediately.
18. How do I know if an item is in stock?
Stock availability is displayed on the product page. If an item is out of stock, you can sign up for notifications to be alerted when it's back in stock.
19. Can I exchange an item?
We offer exchanges for items that are defective or damaged. Please contact customer support for assistance with the exchange process.
20. How can I sign up for your newsletter?
Simply visit our website's homepage and enter your email address in the newsletter signup form at the bottom of the page.
21. What should I do if I received a damaged item?
Please contact customer support immediately if you've received a damaged item. We will assist with a return, exchange, or refund.